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Policy details
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Policy Rationale
We have also made it possible for people to identify a legacy contact to look after their account after they pass away. To support the bereaved, in some instances we may remove or change certain content when the legacy contact or family members request it.
Visit Hard Questions for more information about our memorialization policy and process. And see our Newsroom for the latest tools we are building to support people during these difficult times.
For victims of murder and suicide we will remove the following content if it appears on the deceased’s profile photo, cover photo, or among recent timeline posts when requested by a legacy contact or family member of the deceased:
- Visual depiction of the object used in the deceased’s death.
- Imagery of the convicted or alleged murderer of the deceased.
- Content related to the deceased’s death.
For victims of murder, we will also remove the convicted or alleged murderer from the deceased’s profile if referenced in relationship status or among friends.
For the following Community Standards, we require additional information and/or context to enforce:
When brought to our attention by the legacy contact or a family member of the deceased, we will:
- Remove violating comments on a memorialized profile, which would typically require the individual to self report so that we know that they are unwanted.
- Remove praise or support for the death, disease, or harm of the deceased person on a memorialized profile.
- Change the deceased individual’s privacy settings from public to friends-only when there is harmful content on the profile.
- Change a violating account name on the profile of the deceased individual.
User experiencesSee some examples of what enforcement looks like for people on Facebook, such as: what it looks like to report something you don’t think should be on Facebook, to be told you’ve violated our Community Standards and to see a warning screen over certain content.
Note: We’re always improving, so what you see here may be slightly outdated compared to what we currently use.
Reporting
1
Universal entry point
We have an option to report, whether it’s on a post, a comment, a story, a message or something else.
2
Get started
We help people report things that they don’t think should be on our platform.
3
Select a problem
We ask people to tell us more about what’s wrong. This helps us send the report to the right place.
4
Report submitted
After these steps, we submit the report. We also lay out what people should expect next.
Post-report communication
1
Update via notifications
After we’ve reviewed the report, we’ll send the reporting user a notification.
2
More detail in the Support Inbox
We’ll share more details about our review decision in the Support Inbox. We’ll notify people that this information is there and send them a link to it.
3
Appeal option
If people think we got the decision wrong, they can request another review.
4
Post-appeal communication
We’ll send a final response after we’ve re-reviewed the content, again to the Support Inbox.
Takedown experience
1
Immediate notification
When someone posts something that violates our Community Standards, we’ll tell them.
2
Additional context
We’ll also address common misperceptions around enforcement.
3
Explain the policy
We’ll give people easy to understand explanations about why their content was removed.
4
Ask for input
After we’ve established the context for our decision and explained our policy, we’ll ask people what they'd like to do next, including letting us know if they think we made a mistake.
5
Tell us more
If people disagree with the decision, we’ll ask them to tell us more.
6
Set expectations
Here, we set expectations on what will happen next.
Enforcement
We have the same policies around the world, for everyone on Facebook.
Review teams
Our global team of over 15,000 reviewers work every day to keep people on Facebook safe.
Stakeholder engagement
Outside experts, academics, NGOs and policymakers help inform the Facebook Community Standards.
Get help with memorializationLearn what you can do if you see something on Facebook that goes against our Community Standards.
