Policy details

Change log

CHANGE LOG

Change log

Today

Current version

Jun 23, 2021
Jan 28, 2021
Nov 18, 2020
Oct 12, 2020
Sep 23, 2020
Aug 11, 2020
Jul 30, 2020
Jun 22, 2020
Mar 26, 2020
Feb 27, 2020
Dec 16, 2019
Oct 30, 2019
Aug 26, 2019
Jul 30, 2019
Jul 1, 2019
Mar 20, 2019
Aug 31, 2018
May 25, 2018

Policy Rationale

We believe that people use their voice and connect more freely when they don’t feel attacked on the basis of who they are. That is why we don’t allow hate speech on Facebook. It creates an environment of intimidation and exclusion, and in some cases may promote offline violence.

We define hate speech as a direct attack against people — rather than concepts or institutions— on the basis of what we call protected characteristics: race, ethnicity, national origin, disability, religious affiliation, caste, sexual orientation, sex, gender identity and serious disease. We define attacks as violent or dehumanizing speech, harmful stereotypes, statements of inferiority, expressions of contempt, disgust or dismissal, cursing and calls for exclusion or segregation. We also prohibit the use of harmful stereotypes, which we define as dehumanizing comparisons that have historically been used to attack, intimidate, or exclude specific groups, and that are often linked with offline violence. We consider age a protected characteristic when referenced along with another protected characteristic. We also protect refugees, migrants, immigrants and asylum seekers from the most severe attacks, though we do allow commentary and criticism of immigration policies. Similarly, we provide some protections for characteristics like occupation, when they’re referenced along with a protected characteristic.

We recognize that people sometimes share content that includes someone else’s hate speech to condemn it or raise awareness. In other cases, speech that might otherwise violate our standards can be used self-referentially or in an empowering way. Our policies are designed to allow room for these types of speech, but we require people to clearly indicate their intent. If the intention is unclear, we may remove content.

Learn more about our approach to hate speech.

Do not post:

Tier 1

Content targeting a person or group of people (including all subsets except those described as having carried out violent crimes or sexual offenses) on the basis of their aforementioned protected characteristic(s) or immigration status with:

  • Violent speech or support in written or visual form
  • Dehumanizing speech or imagery in the form of comparisons, generalizations, or unqualified behavioral statements (in written or visual form) to or about:
    • Insects.
    • Animals that are culturally perceived as intellectually or physically inferior.
    • Filth, bacteria, disease and feces.
    • Sexual predator.
    • Subhumanity.
    • Violent and sexual criminals
    • Other criminals (including but not limited to “thieves,” “bank robbers,” or saying “All [protected characteristic or quasi-protected characteristic] are ‘criminals’”).
    • Statements denying existence.
  • Mocking the concept, events or victims of hate crimes even if no real person is depicted in an image.
  • Designated dehumanizing comparisons, generalizations, or behavioral statements (in written or visual form) that include:
    • Black people and apes or ape-like creatures.
    • Black people and farm equipment.
    • Caricatures of Black people in the form of blackface.
    • Jewish people and rats.
    • Jewish people running the world or controlling major institutions such as media networks, the economy or the government.
    • Denying or distorting information about the Holocaust.
    • Muslim people and pigs.
    • Muslim person and sexual relations with goats or pigs.
    • Mexican people and worm-like creatures.
    • Women as household objects or referring to women as property or "objects".
    • Transgender or non-binary people referred to as "it".
    • Dalits, scheduled caste or ‘lower caste’ people as menial laborers.

Tier 2

Content targeting a person or group of people on the basis of their protected characteristic(s) with:

  • Generalizations that state inferiority (in written or visual form) in the following ways:
    • Physical deficiencies are defined as those about:
      • Hygiene, including but not limited to: filthy, dirty, smelly.
      • Physical appearance, including but not limited to: ugly, hideous.
    • Mental deficiencies are defined as those about:
      • Intellectual capacity, including but not limited to: dumb, stupid, idiots.
      • Education, including but not limited to: illiterate, uneducated.
      • Mental health, including but not limited to: mentally ill, retarded, crazy, insane.
    • Moral deficiencies are defined as those about:
      • Character traits culturally perceived as negative, including but not limited to: coward, liar, arrogant, ignorant.
      • Derogatory terms related to sexual activity, including but not limited to: whore, slut, perverts.
  • Other statements of inferiority, which we define as:
    • Expressions about being less than adequate, including but not limited to: worthless, useless.
    • Expressions about being better/worse than another protected characteristic, including but not limited to: "I believe that males are superior to females."
    • Expressions about deviating from the norm, including but not limited to: freaks, abnormal.
  • Expressions of contempt (in written or visual form), which we define as:
    • Self-admission to intolerance on the basis of a protected characteristics, including but not limited to: homophobic, islamophobic, racist.
    • Expressions that a protected characteristic shouldn't exist.
    • Expressions of hate, including but not limited to: despise, hate.
  • Expressions of dismissal, including but not limited to: don´t respect, don't like, don´t care for
  • Expressions of disgust (in written or visual form), which we define as:
    • Expressions that suggest the target causes sickness, including but not limited to: vomit, throw up.
    • Expressions of repulsion or distaste, including but not limited to: vile, disgusting, yuck.
  • Cursing, defined as:
    • Referring to the target as genitalia or anus, including but not limited to: cunt, dick, asshole.
    • Profane terms or phrases with the intent to insult, including but not limited to: fuck, bitch, motherfucker.
    • Terms or phrases calling for engagement in sexual activity, or contact with genitalia, anus, feces or urine, including but not limited to: suck my dick, kiss my ass, eat shit.

Tier 3

Content targeting a person or group of people on the basis of their protected characteristic(s) with any of the following:

  • Segregation in the form of calls for action, statements of intent, aspirational or conditional statements, or statements advocating or supporting segregation.
  • Exclusion in the form of calls for action, statements of intent, aspirational or conditional statements, or statements advocating or supporting, defined as
    • Explicit exclusion, which means things like expelling certain groups or saying they are not allowed.
    • Political exclusion, which means denying the right to right to political participation.
    • Economic exclusion, which means denying access to economic entitlements and limiting participation in the labour market.
    • Social exclusion, which means things like denying access to spaces (physical and online)and social services.

Content that describes or negatively targets people with slurs, where slurs are defined as words that are inherently offensive and used as insulting labels for the above characteristics.

For the following Community Standards, we require additional information and/or context to enforce:

Do not post:

  • Content explicitly providing or offering to provide products or services that aim to change people’s sexual orientation or gender identity.
  • Content attacking concepts, institutions, ideas, practices, or beliefs associated with protected characteristics, which are likely to contribute to imminent physical harm, intimidation or discrimination against the people associated with that protected characteristic. Facebook looks at a range of signs to determine whether there is a threat of harm in the content. These include but are not limited to: content that could incite imminent violence or intimidation; whether there is a period of heightened tension such as an election or ongoing conflict; and whether there is a recent history of violence against the targeted protected group. In some cases, we may also consider whether the speaker is a public figure or occupies a position of authority.

User experiences

See some examples of what enforcement looks like for people on Facebook, such as: what it looks like to report something you don’t think should be on Facebook, to be told you’ve violated our Community Standards and to see a warning screen over certain content.

Note: We’re always improving, so what you see here may be slightly outdated compared to what we currently use.

Data
Prevalence

Percentage of times people saw violating content

Content actioned

Number of pieces of violating content we took action on

Proactive rate

Percentage of violating content we found before people reported it

Appealed content

Number of pieces of content people appealed after we took action on it

Restored content

Number of pieces of content we restored after we originally took action on it

Prevalence

Percentage of times people saw violating content

Content actioned

Number of pieces of violating content we took action on

Proactive rate

Percentage of violating content we found before people reported it

Appealed content

Number of pieces of content people appealed after we took action on it

Restored content

Number of pieces of content we restored after we originally took action on it

Reporting
1
Universal entry point

We have an option to report, whether it’s on a post, a comment, a story, a message or something else.

2
Get started

We help people report things that they don’t think should be on our platform.

3
Select a problem

We ask people to tell us more about what’s wrong. This helps us send the report to the right place.

4
Report submitted

After these steps, we submit the report. We also lay out what people should expect next.

Post-report communication
1
Update via notifications

After we’ve reviewed the report, we’ll send the reporting user a notification.

2
More detail in the Support Inbox

We’ll share more details about our review decision in the Support Inbox. We’ll notify people that this information is there and send them a link to it.

3
Appeal option

If people think we got the decision wrong, they can request another review.

4
Post-appeal communication

We’ll send a final response after we’ve re-reviewed the content, again to the Support Inbox.

Takedown experience
1
Immediate notification

When someone posts something that violates our Community Standards, we’ll tell them.

2
Additional context

We’ll also address common misperceptions around enforcement.

3
Explain the policy

We’ll give people easy to understand explanations about why their content was removed.

4
Ask for input

After we’ve established the context for our decision and explained our policy, we’ll ask people what they'd like to do next, including letting us know if they think we made a mistake.

5
Tell us more

If people disagree with the decision, we’ll ask them to tell us more.

6
Set expectations

Here, we set expectations on what will happen next.

Warning screens
1
Warning screens in context

We cover certain content in News Feed and other surfaces, so people can choose whether to see it.

2
More information

In this example, we give more context on why we’ve covered the photo with more context from independent fact-checkers

Enforcement

We have the same policies around the world, for everyone on Facebook.

Review teams

Our global team of over 15,000 reviewers work every day to keep people on Facebook safe.

Stakeholder engagement

Outside experts, academics, NGOs and policymakers help inform the Facebook Community Standards.