Policy details

Change log

CHANGE LOG

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Policy Rationale

In an effort to prevent fraudulent activity that can harm people or businesses, we remove content that purposefully deceives, willfully misrepresents or otherwise defrauds or exploits others for money or property. This includes content that seeks to coordinate or promote these activities using our services.

We allow people to raise awareness and educate others as well as condemn these activities.

Do not post:

Content that provides instructions on, engages in, promotes, coordinates, encourages, facilitates, admits to, recruits for, or admits to the offering or solicitation of any of the following activities:

  • Deceiving others to generate a financial or personal benefit to the detriment of a third party or entity through:
    • Investment or financial scams:
      • Loan scams
      • Advance fee scams.
      • Gambling scams
      • Ponzi or pyramid schemes.
      • Money or cash flips or money muling.
      • Investment scams with promise of high rates of return.
    • Inauthentic identity scams:
      • Charity scams.
      • Romance or impersonation scams
      • Establishment of false businesses or entities.
    • Product or rewards scams:
      • Grant and benefits scams.
      • Tangible, spiritual or illuminati scams.
      • Insurance scams, including ghost broking
      • Fake jobs, work from home or get-rich-quick scams.
      • Debt relief or credit repair scams.

  • Engaging with others to generate a financial or personal benefit at a loss for a third party, such as people, businesses or organisations through:
    • Fake documents or financial instruments by:
      • Creating, selling or buying of:
        • Fake or forged documents.
        • Fake or counterfeit currency or vouchers.
        • Fake or forged educational and professional certificates.
    • Stolen information, goods, or services by:
      • Credit card fraud and goods or property purchases with stolen financial information
      • Trading, selling or buying of:
        • Personal Identifiable Information.
        • Fake and misleading user reviews or ratings.
        • Future exam papers or answer sheets.
        • Credentials for subscription services.
      • Betting manipulation (for example match fixing).
      • Manipulation of measuring devices such as electricity or water meters in order to bypass their authorised or legal use.

For the following Community Standards, we require additional information and/or context to enforce:

Do not post:

Content that engages in, promotes, encourages, facilitates, or admits to the following activities:

  • Bribery.
  • Embezzlement.
  • Money laundering (concealment of the origins of criminally obtained money).

Policy Rationale

In an effort to prevent fraudulent activity that can harm people or businesses, we remove content that purposefully deceives, willfully misrepresents or otherwise defrauds or exploits others for money or property. This includes content that seeks to coordinate or promote these activities using our services.

We allow people to raise awareness and educate others as well as condemn these activities.

Do not post:

Content that provides instructions on, engages in, promotes, coordinates, encourages, facilitates, admits to, recruits for, admits to the offering, or solicitation of any of the following activities:

  • Deceiving others to generate a financial or personal benefit to the detriment of a third party or entity through:
    • Investment or financial scams:
      • Loan scams
      • Advance fee scams
      • Ponzi or pyramid schemes
      • Money or cash flips or money muling
      • Investment scams with promise of high rates of return
    • Inauthentic identity scams:
      • Charity scams
      • Romance or impersonation scams
      • Establishment of false businesses or entities
    • Product or rewards scams:
      • Grant and benefits scams
      • Tangible, spiritual or illuminati scams
      • Insurance scams, including ghost broking
      • Fake jobs, work from home, or get-rich-quick scams
      • Debt relief or credit repair scams

  • Engaging with others to generate a financial or personal benefit at a loss for a third party, such as people, businesses or organisations through:
    • Fake documents or financial instruments by:
      • Creating, selling, or buying of:
        • Fake or forged documents
        • Fake or counterfeit currency or vouchers
        • Fake or forged educational and professional certificates
    • Stolen information, goods, or services by:
      • Credit card fraud and goods or property purchases with stolen financial information
      • Trading, selling or buying of:
        • Personal Identifiable Information
        • Fake and misleading user reviews or ratings
        • Future exam papers or answer sheets
        • Credentials for subscription services
      • Betting manipulation, for example match fixing
      • Manipulation of measuring devices such as electricity or water meters in order to bypass their authorised or legal use

For the following Community Standards, we require additional information and/or context to enforce:

Do not post:

Content that engages in, promotes, encourages, facilitates, or admits to the following activities:

  • Bribery
  • Embezzlement
  • Money laundering (concealment of the origins of criminally obtained money)

Section 6: Fraud and Deception:

Policy Rationale

In an effort to prevent and disrupt harmful or fraudulent activity, we remove content aimed at deliberately deceiving people to gain an unfair advantage or deprive another of money, property, or legal right. However, we allow people to raise awareness and educate others as well as condemn these activities using our platform.

In an effort to prevent fraudulent activity that can harm people or businesses, we remove content that purposefully deceives, willfully misrepresents or otherwise defrauds or exploits others for money or property. This includes content that seeks to coordinate or promote these activities using our services. We allow people to raise awareness and educate others as well as condemn these activities.

Do not post:

Content that engages in, promotes, encourages, facilitates, or admits to theprovides instructions on, engages in, promotes, coordinates, encourages, facilitates, admits to, recruits for, admits to the offering, or solicitation of any of the following activities:

  • Offering, solicitation and trade of:
    • Goods/property purchased with stolen financial information
    • Future exam papers or answer sheets where answers are not meant to be widely shared
    • Educational and professional certificates
    • Credentials for paid subscription services
    • Fake user reviews
    • Fake or manipulated documents, e.g. coupons, medical prescriptions
    • Fake or counterfeit currency

  • Offering or selling of personally identifiable information
  • Coordination or facilitation of betting manipulation, e.g. match fixing
  • Recruitment of workforce for the purpose of fraudulent activities, e.g. Social Security Number (SSN) scams
  • Other forms of deception aimed at depriving people of money or property such as:
    • Confidence schemes, e.g. romance/military impersonation scams
    • Ponzi schemes or Pyramid schemes
    • Setting up false businesses or entities
    • Investment schemes with promise of high rates of return
  • Deceiving others to generate a financial or personal benefit to the detriment of a third party or entity through:
    • Investment or financial scams:
      • Loan scams
      • Advance fee scams
      • Ponzi or pyramid schemes
      • Money or cash flips or money muling
      • Investment scams with promise of high rates of return
    • Inauthentic identity scams:
      • Charity scams
      • Romance or impersonation scams
      • Establishment of false businesses or entities
    • Product or rewards scams:
      • Grant and benefits scams
      • Tangible, spiritual or illuminati scams
      • Insurance scams, including ghost broking
      • Fake jobs, work from home, or get-rich-quick scams
      • Debt relief or credit repair scams

  • Engaging with others to generate a financial or personal benefit at a loss for a third party, such as people, businesses or organisations through:
    • Fake documents or financial instruments by:
      • Creating, selling, or buying of:
        • Fake or forged documents
        • Fake or counterfeit currency or vouchers
        • Fake or forged educational and professional certificates
    • Stolen information, goods, or services by:
      • Credit card fraud and goods or property purchases with stolen financial information
      • Trading, selling or buying of:
        • Personal Identifiable Information
        • Fake and misleading user reviews or ratings
        • Future exam papers or answer sheets
        • Credentials for subscription services
      • Betting manipulation, for example match fixing

For the following Community Standards, we require additional information and/or context to enforce:

Do not post:

Content that engages in, promotes, encourages, facilitates, or admits to the following activities:

  • Bribery
  • Embezzlement
  • Money laundering (concealment of the origins of criminally obtained money)

Section 6: Fraud and Deception:

Policy Rationale

In an effort to prevent and disrupt harmful or fraudulent activity, we remove content aimed at deliberately deceiving people to gain an unfair advantage or deprive another of money, property, or legal right. However, we allow people to raise awareness and educate others as well as condemn these activities using our platform.

Do not post:

Content that engages in, promotes, encourages, facilitates, or admits to the following activities:

  • Offering, solicitation and trade of:
    • Goods/property purchased with stolen financial information
    • Future exam papers or answer sheets where answers are not meant to be widely shared
    • Educational and professional certificates
    • Credentials for paid subscription services
    • Fake user reviews
    • Fake or manipulated documents, e.g. coupons, medical prescriptions
    • Fake or counterfeit currency

  • Offering or selling of personally identifiable information
  • Coordination or facilitation of betting manipulation, e.g. match fixing
  • Recruitment of workforce for the purpose of fraudulent activities, e.g. Social Security Number (SSN) scams
  • Other forms of deception aimed at depriving people of money or property such as:
    • Confidence schemes, e.g. romance/military impersonation scams
    • Ponzi schemes or Pyramid schemes
    • Setting up false businesses or entities
    • Investment schemes with promise of high rates of return

  • Bribery
  • Embezzlement
  • Money laundering (concealment of the origins of criminally obtained money)
  • Charity scams or fake fundraising campaigns
  • Debt Relief or Credit Repair Scam

For the following Community Standards, we require additional information and/or context to enforce:

Do not post:

Content that engages in, promotes, encourages, facilitates, or admits to the following activities:

  • Bribery
  • Embezzlement
  • Money laundering (concealment of the origins of criminally obtained money)

Section 6: Fraud and Deception:

Policy Rationale

In an effort to prevent and disrupt harmful or fraudulent activity, we remove content aimed at deliberately deceiving people to gain an unfair advantage or deprive another of money, property, or legal right. However, we allow people to raise awareness and educate others as well as condemn these activities using our platform.

Do not post:

Content that engages in, promotes, encourages, facilitates, or admits to the following activities:

  • Offering, solicitation and trade of:
    • Goods/property purchased with stolen financial information
    • Future exam papers or answer sheets where answers are not meant to be widely shared
    • Educational and professional certificates
    • Credentials for paid subscription services
    • Fake user reviews
    • Fake or manipulated documents, e.g. coupons, medical prescriptions
    • Fake or counterfeit currency

  • Offering or selling of personally identifiable information
  • Coordination or facilitation of fixed betting
  • Coordination or facilitation of betting manipulation, e.g. match fixing
  • Recruitment of workforce for the purpose of fraudulent activities, e.g. Social Security Number (SSN) scams
  • Other forms of deception aimed at depriving people of money or property such as:
    • Confidence schemes, e.g. romance/military impersonation scams
    • Ponzi schemes or Pyramid schemes
    • Setting up false businesses or entities
    • Investment schemes with promise of high rates of return

  • Bribery
  • Embezzlement
  • Money laundering (concealment of the origins of criminally obtained money)
  • Charity scams or fake fundraising campaigns
  • Debt Relief or Credit Repair Scam

Section 6: Fraud and Deception (New):

We've long had policies on fraud and deception, but they have historically been dispersed throughout our Community Standards, many of them falling under the headings "Coordinating Harm" and "Privacy Violations and Image Privacy Rights." By creating a new section, included in full below, dedicated to fraud and deception we hope to make it easier to find and understand policies that have the same underlying intent - to prevent and disrupt harmful and fraudulent activity.

Policy Rationale

In an effort to prevent and disrupt harmful or fraudulent activity, we remove content aimed at deliberately deceiving people to gain an unfair advantage or deprive another of money, property, or legal right. However, we allow people to raise awareness and educate others as well as condemn these activities using our platform.

Do not post:

Content that engages in, promotes, encourages, facilitates, or admits to the following activities:

  • Offering, solicitation and trade of:
    • Goods/property purchased with stolen financial information
    • Future exam papers or answer sheets where answers are not meant to be widely shared
    • Educational and professional certificates
    • Credentials for paid subscription services
    • Fake user reviews
    • Counterfeit currency

  • Offering or selling of personally identifiable information
  • Coordination or facilitation of fixed betting
  • Other forms of deception aimed at depriving people of money or property such as:
    • Confidence schemes, e.g. romance/military impersonation scams
    • Ponzi schemes or Pyramid schemes
    • Setting up false businesses or entities
    • Investment schemes with promise of high rates of return

  • Bribery
  • Embezzlement
  • Money laundering (concealment of the origins of criminally obtained money)

User experiences

See some examples of what enforcement looks like for people on Facebook, such as: what it looks like to report something you don’t think should be on Facebook, to be told you’ve violated our Community Standards and to see a warning screen over certain content.

Note: We’re always improving, so what you see here may be slightly outdated compared to what we currently use.

Reporting
1
Universal entry point

We have an option to report, whether it’s on a post, a comment, a story, a message or something else.

2
Get started

We help people report things that they don’t think should be on our platform.

3
Select a problem

We ask people to tell us more about what’s wrong. This helps us send the report to the right place.

4
Report submitted

After these steps, we submit the report. We also lay out what people should expect next.

Post-report communication
1
Update via notifications

After we’ve reviewed the report, we’ll send the reporting user a notification.

2
More detail in the Support Inbox

We’ll share more details about our review decision in the Support Inbox. We’ll notify people that this information is there and send them a link to it.

3
Appeal option

If people think we got the decision wrong, they can request another review.

4
Post-appeal communication

We’ll send a final response after we’ve re-reviewed the content, again to the Support Inbox.

Takedown experience
1
Immediate notification

When someone posts something that violates our Community Standards, we’ll tell them.

2
Additional context

We’ll also address common misperceptions around enforcement.

3
Explain the policy

We’ll give people easy to understand explanations about why their content was removed.

4
Ask for input

After we’ve established the context for our decision and explained our policy, we’ll ask people what they'd like to do next, including letting us know if they think we made a mistake.

5
Tell us more

If people disagree with the decision, we’ll ask them to tell us more.

6
Set expectations

Here, we set expectations on what will happen next.

Warning screens
1
Warning screens in context

We cover certain content in News Feed and other surfaces, so people can choose whether to see it.

2
More information

In this example, we give more context on why we’ve covered the photo with more context from independent fact-checkers

Enforcement

We have the same policies around the world, for everyone on Facebook.

Review teams

Our global team of over 15,000 reviewers work every day to keep people on Facebook safe.

Stakeholder engagement

Outside experts, academics, NGOs and policymakers help inform the Facebook Community Standards.