The people behind Facebook's review teams

UPDATED

JUN 11, 2021

Facebook’s review teams consist of full-time employees who review content as part of a larger set of responsibilities, as well as content reviewers employed by our partners. They come from different backgrounds, reflect our diverse community and have an array of professional experiences—from veterans to legal specialists to enforcement experts in policy areas such as child safety, hate speech and counterterrorism.

We partner with companies that employ over 15,000 reviewers who help in doing the job of reducing harm. Our review teams are global and review content 24/7. We have over 20 sites around the world, where these teams can review content in over 50 languages.

As an essential branch of our content enforcement system, review teams must have language proficiency and cultural competency to do their job well.

Language proficiency

To help us review content around the world, reviewers are proficient in the languages our community uses. For example, if someone reports a Tagalog-language post in the middle of the night in the Philippines, our system routes it to a Tagalog-speaking reviewer—either local or based in another time zone—for further review.

For some policy areas, such as adult nudity, content review is more straightforward, so language proficiency isn’t required. In these cases, reviewers from around the world can review this content.

Cultural competency

We have reviewers who know and understand the cultures represented across Facebook technologies. For example, Spanish speakers from Mexico, not Spain, are hired to review content from Mexico. It’s important that reviewers know the specific meanings of words, cultural context, local celebrities or the latest news stories to have the necessary context about a post and apply our policies accurately.

This is especially useful when it comes to different words for slurs across cultures. While we enforce our policy on slurs the same way everywhere, reviewers need to know the colloquial language that’s considered an attack on a protected group in their region.